It is great that you have decided to work with us! We operate on a trust basis and love to develop a solid and long lasting working relationship with our clients. Just so that we know we are all on the same page, there are some points I’d like to make with regard to working together. Nothing scary, don’t worry!
Web Projects
Please be aware that all content that you supply to us is classed as the final content and will be uploaded and included on your web project. We are not responsible for copyright or submission of content that has been supplied by you for inclusion. Please ensure you provide images with commercial use licences.
All content and copy supplied by you needs to be original and not copied from another website or company. This will impact your SEO and website Google rankings so please ensure original content is written. We can provide copywriting services so get in touch if you would like some more information on this.
Amends
We are always happy to make amends to this content as we understand that building an online business means a lot of thinking. Amends to the original, agreed and uploaded content will be chargeable.
Websites
We spend time working with you to understand your customer journey, brand and online business layout, and then we build your website on a WordPress theme that best matches your future goals. This means that our web prices are a lot lower than bespoke builds, and we can enjoy the luxury of the WordPress platform being prebuilt, saving you time and money. All themes are highly customised for your business and will be fully flexible to ensure your future growth. This platform will be ‘futureproofed’, meaning that your website will be able to have pages and functionality added in the future to support your business needs.
Before we start the build, we will need all content to be sent to us. This will include text, images, product descriptions, prices and also domain login information for setting the website live on your chosen domain. We have a Google Form that outlines the type of things we’ll need to start and complete the build. You can view this here.
GDPR Compliance
We use an auto generator plugin (Complianz GDPR/Cookie Consent) on clients websites that creates a popup you cover your GDPR Compliance. Please note that although we can generate generic privacy/cookie policies, we are not legal or GDPR Specialists. We cannot take responsibility for your compliance. Please read the generated document on your site before we go live and sign this off. If you do have a bespoke GDPR / Privacy document, we are more than happy to use this instead of the auto generator.
Timelines
Websites will be between 4-6 weeks from the start of the build to go live. For more in depth automation projects, we will give you an estimated time of completion within the quote and proposal.
Payments
Payments are split for your convenience. We require 30% to begin the build, 40% half way through and 30% after 6 weeks or when the project goes live, whichever is sooner.
Automation
Business automation includes online courses, payment integrations, calendar set up, product development, email sequences and webinar funnels. These quotes and builds are also based on the above, with payments being split and all content needing to be with us before we start the build.
Proofs and mockups
We always send page mockups and email tests when building your online business. This is to ensure that we are always on the right track when we are building these systems and that you’re happy with the progress. We see this as a partnership and believe staying on track throughout the project means that we can avoid extensive testing and edits at the end that delay the project. Please let us know at all stages that you’re happy with the progress so we can course correct if necessary.
Hosting
James Lungley provides hosting to our clients. He is UK based and is on hand if ever anything goes wrong. Prices for email and website hosting start from £10 per month. We can let you know about this if you require hosting and James will handle this directly. We host our websites on Green Hosting platforms to do our best to be carbon neutral. The servers are powered by 100% renewable energy.
Web Maintenance
We provide web maintenance for clients needing an extra pair of hands when managing their online business.
James does daily backups of the site so if you get hacked, or delete something by accident, James has it backed up every midnight and saves that copy. We can roll this back any time so you’ll never lose your site if the worst was to happen.
In addition, we also offer a web maintenance package. WordPress needs to be kept updated, and so do the various addons and plugins. We can do this for you. It includes:
– Security checks
– Plugin updates
– WordPress updates
– Responsivity checks (making sure it still displays well on mobile etc as sometimes this gets knocked off if something updates etc)
– Speed checks
– Reports
– Suggestions on speed improvements and optimisation
If you think this is valuable to you, you can sign up to the £30 monthly recurring payment here.